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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kevin Carpenter

April 16, 2024

5  out of  5 rating by Kevin Carpenter
"I’ve been working with Melanie Stone’s staff at State Farm for around twelve years now and the staff, all of them, are ROCK STARS! Extremely helpful, always responsive, quick to act and super efficient (and accurate)! I highly recommend the Melanie Stone Agency."
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Timothy Bauer

April 13, 2024

5  out of  5 rating by Timothy Bauer
"Such wonderful and friendly service. @Natalie ☺️"
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Adriana White

April 3, 2024

5  out of  5 rating by Adriana White
"The ladies who work there are extremely knowledgeable, and professional. These ladies always find ways to save me money."
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Kirby Key

March 26, 2024

5  out of  5 rating by Kirby Key
"Melissa Arnold was very friendly and accommodating to my wife and me!"
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JD Loughlin

March 25, 2024

5  out of  5 rating by JD Loughlin
"Melissa Arnold did a fantastic job listening to our needs and providing us with a product that fit everything we were looking for. She was a pleasure to work with!"
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Steven Y

March 22, 2024

5  out of  5 rating by Steven Y
"Great service! Very professional and efficient!"
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Crystal Flowe

March 21, 2024

5  out of  5 rating by Crystal Flowe
"Natalie Caro was awesome and very helpful and informative we are grateful for her time and information she gave us"
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Debbie Hamm

March 19, 2024

5  out of  5 rating by Debbie Hamm
"Always ready to answer questions, rates are good and the kindness is outstanding."
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Chris Butera

March 15, 2024

5  out of  5 rating by Chris Butera
"Extremely pleased with the service. Melissa Arnold was the rep we had, and she was very accommodating for quoting insurance with several different options. Policies with ID cards arrived quickly. Monthly bill pay is going smoothly."
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Tim Frye

March 15, 2024

5  out of  5 rating by Tim Frye
"We have used State Farm for many years for our Automobile and Home Owner Insurance needs. The Staff at Melanie Stone's State Farm Agency have always been very professional and responsive. Special thanks go to Melissa Arnold for helping us update our coverages. We highly recommend Melissa and Melanie's Staff for your insurance needs."
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Jill Barbee

March 14, 2024

5  out of  5 rating by Jill Barbee
"I would highly recommend State Farm for your insurance needs. Representative, Roxie Elliott is always extremely helpful & efficient when I need assistance."
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Michael Rasnick

March 14, 2024

5  out of  5 rating by Michael Rasnick
"We love Melanie Stone and our rep Melissa Arnold. Switched from GEICO and saved a lot of money on our renewal of home, car, and umbrella policies."
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Jody Byrd

March 14, 2024

5  out of  5 rating by Jody Byrd
"I switched from an another insurance company to State Farm and for me it’s like sitting in a first class fight! The staff at Melanie Stone were professional, polite and patient with all the questions that I had. I highly recommend them!!!"
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RUTH ATKINSON

March 6, 2024

5  out of  5 rating by RUTH ATKINSON
"Natalie Caro assisted me with a claim that I didn't quite understand. The claim was out of her department but she went above and beyond to assist me. She was calm and very patience and explained information to me in same manner. It's people like Natalie who put the customer first and that's what we want when handling business situations. Good customer service retains good customers. Thank you Natalie Caro"
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Tasha Devine

February 27, 2024

5  out of  5 rating by Tasha Devine
"We recently switched over from another local State Farm agent after multiple mistakes by the eir office costing us money. Melanie was not only fantastic in transferring our information, but she reviewed and cleaned up several incorrect items entered by our old agent that was costing us extra money. Now our policies are up to date and she has us on a path forward that is accurate and saving us money. She was also able to get a refund check for a retroactive item. Love Melanie and her staff!"
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Eric Aldrich

January 20, 2024

5  out of  5 rating by Eric Aldrich
"Melanie was super to work with. She partnered with me to understand my insurance needs. Her experience and insurance acumen are unparalleled to anyone in the industry. I wouldn’t have my insurance with anyone else in Charlotte."
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Mary Lou Brown

November 28, 2023

5  out of  5 rating by Mary Lou Brown
"Rachel was so very helpful in answering my questions and patient with me in explaining what i didn't understand. She didn't rush me either and made sure I did get. Very pleasant to talk to."
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D Z

November 28, 2023

5  out of  5 rating by D Z
"Melanie and her team are amazing, quick to respond to needs, professional and genuinely care about their clients. HIGHLY recommend!!"
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Ken Schwartz, CPA

November 27, 2023

5  out of  5 rating by Ken Schwartz, CPA
"Very responsive. I was tired of calling 1-800 numbers of other insurance companies and waiting for random representatives to help me. I am very happy since I switched to Melanie's State Farm office. They are always able to help me right away and look out for my best interest!"
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Robert Frazer

November 17, 2023

5  out of  5 rating by Robert Frazer
"I got tired of rate increases, agent changes and stupid Emu commercials. After looking at several new options, I selected this agency and products that met my needs. Natalie is awesome, my rates are better and when I have questions, the answers are immediately dealt with."
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Michael Moore

November 9, 2023

5  out of  5 rating by Michael Moore
"Always available and easy to talk to!"
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J G

November 9, 2023

5  out of  5 rating by J G
"I was with an agency for 30 years but their customer service and response had declined. I started looking around and came across State Farm to get a quote. State Farm, Rachel, have been great. She have me quotes within an hour and guided me so the transition is seemless. I also love that I can text when I have a quick question. I highly recommend!!!"
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Yexi liu

October 29, 2023

5  out of  5 rating by Yexi liu
"This is absolutely one of the best State Farm agents I worked with! They have great and friendly staff. Super responsive and the service is just top class! Natalie is great to work with. Everyone there is great! Thank you all for your amazing support and service!"
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Nicki Schuster

October 25, 2023

5  out of  5 rating by Nicki Schuster
"I have been with State Farm since I was 16 and have had insurance in OH, TN, FL and now in NC through State Farm and trust me when I say the Melanie Stone team is amazing! Rachel was able to resolve an issue that was technically my fault, but was so kind and attentive!! Choose this team you won’t be sorry!"
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Carolyn Johnson

October 18, 2023

5  out of  5 rating by Carolyn Johnson
"Melanie’s team has always been responsive and quick to answer and help with my questions and policy inquiries. They are the reason I’ve stuck with State Farm."